Assistant Training Manager

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Service excellence ambassador, responsible for inspiring and training retail associates in the field, to consistently meet expectations and bring to life the Burberry service philosophy.

RESPONSIBILITIES

• Face-to-face in-store delivery of global sales associate retail training program
• Train and oversee performance of in-store training champions (as required)
• Support with retail academy onboarding (as required)
• Deliver local face-to-face onboarding (as required)
• Monitor training and development of new starters throughout 90-day induction period
• With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences
• In partnership with the store manager and regional director, observe talent and feedback on people development opportunities
• Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required)
• Feedback on training programs and service initiatives to the corporate training and education team
• Proactively gain and share knowledge of competitor brands (brand, product and services)

PERSONAL PROFILE

• At least 5 years of previous experience in delivering sales, service and product training within a luxury retail environment
• Proven track record of independent working and self-management
• Awareness of store operations and retail systems
• Strong presentation skills
• Represents the brand image / Motivational and inspiring / Commercial awareness
• Strong planning and organizational skills
• Shows initiative and is self-motivated
• Willing to travel domestic
• Team player
• Microsoft office proficiency